Refund & Cancellation Policy

At Pawfect, payments made for booked consultations are generally non-refundable once the appointment has been confirmed.

Refunds may be considered only in the following circumstances:

Duplicate or accidental payments.
Technical issues that prevent the consultation from taking place.
Service unavailability due to platform-related issues.
Any other exceptional circumstances reviewed and approved by the Pawfect support team.

Refund requests must be submitted by contacting our support team with relevant details of the transaction.

Approved refunds will be processed within 5–7 business days to the original payment method.